Scrap Your Trip Home Page

Scrap Your Memories, Inc. Order Fufillment Center
dba Scrap Your Trip
7111 Grand National Drive, Suite 108
Orlando, FL 32819

We are an ONLINE-ONLY Store. Our warehouse is not open to the public!

• How do I place an order?
  
• Do you have a "walk-in" store?
  
• What is your payment policy?
  
• Do you offer Rush Processing?
  
• What is your out of stock/backorder policy?
  
• What if I order more than 25 of an item?
• How do I go about pre-ordering an item?
• Can I combine multiple orders at a time?
• Can I add items to my order after placing it?

• What is your return policy?
  
• My order was damaged in shipment, what do I do?
• What if an item was missed in my order?

• How long will it take to receive an order with a custom product in it?
  
• Do you offer special requests?

• What are your coupons?
  
• I have a coupon, but it isn't working. Why?

• What are the benefits of having a wishlist?
  
• How do I create a wishlist?
• How do I add items from my wishlist to my cart?
• How do I remove items from my wishlist?
• How do I share my wishlist?

• I received my layered die cut or overlay not assembled. Is it supposed to come like that?
  
• The color of the die cut or overlay I ordered is not exactly the same as it appears on the website, why is that?

Our goal at SYT is to make sure that we do the best job for you that we can. As a result of several misunderstandings and incorrect ordering, we no longer accept phone orders. The best way to place your order is online.

We try our best to fulfill all orders, but we cannot guarantee all items asked for will be available when the order is placed. Also, please allow for an additional 6-7 business days for an emailed/faxed order. All “Rush” orders must be placed online.

Scrapyourtrip.com is an Internet store with a large warehouse distribution facility. We do not have a traditional storefront. Since our customers are unable to physically visit us, we try our very best to make it an authentic experience.

Scrap Your Trip accepts American Express, MasterCard, Visa and Discover. PayPal address is PayPal@ScrapYourTrip.com

Residents of Florida must pay state sales tax.

We do our best to ensure that the products shown for ordering on this site are available for shipping. However, out of stock conditions do occasionally exist.

If you order items that are currently not in stock, we will use our best judgment on ETA of those items from the vendor to make a decision. We will then (1)determine whether to wait for those items to arrive so that your order will be able to ship complete, or (2)cancel the items that aren't available and refund your money.

Please note: We do our best with the information that we have at the time a decision needs to be made.

When ordering large quantities (10 or more of a single item) please note that special policies apply. We typically do not stock quantities greater than 10, so we designate large quantities to be a “special” order. This means that we will have to special order the needed quantity from the manufacturer, which may take anywhere from 1-2 weeks (or more) for us to receive in here. We will hold the entire order until we can ship it complete. If you wish for us to send out initially what we have in stock and the back-ordered items at a later time, we would need to charge to ship them separately. Special orders also mean that once you receive the order, we are unable to offer you any exchanges of the product or accept any returns.

Everything pertaining to pre-ordering can be found by clicking HERE

We are not able to combine orders. If you place multiple orders, they will all be shipped separately even if ordered back to back.

We are not able to add additional items to orders so please make sure that you have all the items you want in the cart before checking out.

Most orders are shipped Priority Mail through the United States Postal Service, with Saturday Delivery included.

At our discretion, all domestic orders over $100 may be shipped through UPS Ground - (Estimated Shipping Time: 1-7 Business Days from date of shipment).

If you are shipping outside of the United States, we want to make you aware that your country may place a customs, duty, or VAT charge to your package. This fee is not included in your shipping charge but will need to be paid prior to receiving your package. Unfortunately, we do not know, nor do we have a way to find out, if you will incur these charges. Please refer to our Shipping Info page for prices.

Yes we do! We offer FREE shipping to APO/FPO addresses! It's our way of saying thanks to the men and women who protect our freedoms on a daily basis!

Our standard internal processing time is 6-7 business days with an additional 6-7 business days with orders containing custom items.

If you need your order ASAP, please select RUSH processing ($15.99) and choose an expedited shipping method.

After your order has been shipped you will be emailed a USPS tracking number.

We offer a 100% order satisfaction guarantee within the first 30 days from shipping date from SYT. If you are unhappy with any of your items, simply, mail it back to us unopened and upon receipt of the product we will refund your money (20% restocking fee will be applied), excluding shipping. The product must arrive at SYT in the same condition that it was sent. If a product is damaged in transit, we will be unable to refund your money and will only be able to ship it back to you at your expense. Custom items (paper, die cuts, overlays) are non-refundable. Please note that clearance items, or items that have been opened, are never accepted as returns. If your order is $5 or more we will refund your credit card. If you order is less than $5 we will issue you store credit that can be used on a future order. Refunds will take up to 3-5 business days to process.

We understand how disappointing it is to receive your items damaged. It is our responsibility to make sure your order is complete and perfect prior to it leaving our warehouse. It is the responsibility of the postal service to deliver your package to you.
Since we have no control of your order once it leaves our warehouse we currently offer an insurance option that can be purchased at the time of checkout. We encourage you to purchase the insurance option. Purchasing this option gives you the ability to make a claim with the postal service and arrange to have your money refunded if your package is damaged, lost or stolen. Please understand that without this insurance the postal service will not process any claims.

Unfortunately, from time to time, no matter how hard we try, we do miss an item on an order. If this is the case, and the item is under $5, we will immediately issue you a refund. If the item is over $5 and we have the item “in stock,” we will do everything possible to ship it to you that same day. (We do guarantee that it will be shipped by the end of the next business day.)

Since custom orders require a personal touch, these items require more time to process. Custom die cuts will take up to an additional 6-7 business days to process and custom paper will take up to an additional 6-7 business days to process on top of our current processing time. (*Please keep in mind that if we are not happy with the quality of your custom item than it may need additional time to process. We will attempt to notify you if the quality of your custom paper or die cut is in question.)

Yes, we offer special requests for our custom products. There is an additional fee of $3.00 to accommodate your request. Please contact customer service: customercare@scrapyourtrip.com

Layered die cuts and overlays do come unassembled. This is to allow for greater creative flexibility for you when creating your project.

Although we do make every effort to keep the colors found in this item consistent, there are times when colors are out of stock or discontinued and must be substituted for a similar color.

Currently, we allow only one coupon to be placed per order. Coupons cannot be used towards future orders or previous orders. (*Please note: A coupon code is defined as any code that is required to be entered prior to receiving the corresponding discount.)

When you open a MyAccount you'll gain access to having a wishlist, having a registry, the ability to look at your order history, the ability to look at your previously purchased items and the ability to store your shipping and billing information for faster and easier checkout. Register for a MyAccount.

A wishlist is a great way to remember items, to put away items for later purchase and to send out so you can get what you really want!

Log in to your MyAccount. When you find an item you want to add to your wishlist, on Add to Wishlist. To view your wishlist, click My Wishlist in the My Wishlist/Registry box on your screen.

In your wishlist, in the quantity field, type the quantity you would like added to your cart and click the checkbox next to it (under the order column). When you have chosen what you want to add to your cart, click on Add Selected Items to Shopping Cart

To remove items from your wishlist, click on Remove Item. After you add a wishlist item to your cart, it does not automatically delete it from your wishlist. You must manually remove items from your wishlist.

In your wishlist, click on Share My Wishlist. A pop-up will appear where you can type up to 5 email addresses and a message to correspond.

A registry is useful for baby showers, birthdays, weddings and any special occasion where you want to show exactly what you want and how many.

In the MyAccount box on the upper right of the store, click on My Registry. In your Registry tab, click on Create New Registry. Enter the registry name, the event date (if applicable) and the shipping address of whom the registry is for. If you want to make your registry searchable, check 'Make Registry Searchable'.

Navigate to any product and click the "Add to Registry" button. If you have multiple registries, you will be prompted to select the registry you wish to add to.

View your registry in the registry panel and select Remove Item.

In the registry panel, click on Update Registries. Here you can update your information, update your registry information, change your registry to public or private and delete your registry.

Yes. All purchases or status changes made to your registry will be updated immediately

When you create a registry, there is an option checkbox to "Make Registry Searchable". Checking this box makes your registry public and searchable on our "Find a Registry" page. Un-check this box if you would prefer to make the registry private. Private registries can only be shared by clicking on the "Announce This Registry" button located on the My Registries page.

In the registry panel, click on Find a Registry. You are required to enter in the last name for the registry. Registries are listed in alphabetical order by First name. Find the registry you want to view and click on View Registry. From there you are able to buy items towards the registry. If you cannot find a registry, please make sure the person who made the registry made it public.

If an item has been purchased, the "need" column will read "0". This information is always updated. If all the items have been purchased, you may consider purchasing a gift certificate.

Gift registry orders are processed as any other order and will ship according to standard store policies.

From time to time, SYT will offer a chance to purchase gift certificates at a special price. For example, for 3 months you may purchase $150 worth of gift cards for only $120. The following rules would apply: NO REFUNDS. No Wholesale orders allowed. Offer will run only for certain dates. You will receive one $50 gift certificate a month. $120 will be paid in full at time of purchase . Gift certificates will be emailed to you monthly. At the end of the 3 months you will have received $150 worth of gift certificates for ONLY $120!